Hall Ambulance Service, Inc. (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with care, particularly given the sensitive nature of healthcare-related services.
Established in 1971, Hall Ambulance provides emergency and non-emergency medical transportation services to a large portion of Kern County, California.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Contact us via forms, email, or phone
- Request services or transport scheduling
- Submit billing enquiries or make payments
- Apply for employment
- Request access to medical or personal records
This information may include your name, address, phone number, email address, payment details, and, where applicable, healthcare-related information necessary to provide services.
We may also collect limited technical data automatically, such as IP address, browser type, and usage data to support website performance and security.
How We Use Your Information
We use your information to:
- Provide emergency and non-emergency medical services
- Process billing, payments, and account enquiries
- Respond to questions and service requests
- Manage employment applications
- Maintain and improve our website and services
- Comply with healthcare, legal, and regulatory obligations
Where applicable, patient information is handled in accordance with relevant healthcare privacy laws and regulations.
Sharing of Information
We do not sell or rent your personal information. Your data may be shared:
- With healthcare providers or partners involved in your care
- With trusted third-party service providers supporting operations (e.g. billing, IT systems)
- Where required by law, regulation, or legal process
Medical and Sensitive Information
As a provider of emergency medical services, we may collect and process sensitive personal and health-related information where necessary to deliver care. This information is handled with strict confidentiality and in accordance with applicable healthcare privacy requirements.
Data Security and Retention
We take appropriate administrative, technical, and physical measures to safeguard your personal information against unauthorised access, disclosure, or misuse. Your information is retained only for as long as necessary to fulfil operational, legal, or regulatory requirements.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal or medical records
- Request correction or deletion of your information
- Restrict or object to certain processing activities
Requests relating to medical records may require verification and may be subject to healthcare regulations.
Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page, and continued use of the website constitutes acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Hall Ambulance Service, Inc. using the contact details provided on this website, including their administrative office in Bakersfield, California.